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FAQs Center

We accept PayPal, Credit Card such as Visa, MasterCard, Euro Card, Discover, American Express, Diner' Club, JCB, Wire Transfer, Purchase Order and the common payment methods in certain countries.

Paypro Global order form is 100% secure. All data exchanged during the payment process is SSL-secured. Order secure server at Paypro Global, a veteran ecommerce company, specializes in software. You will be connected to the secure page to enter your credit-card information safely. Important information such as credit card numbers, addresses, etc. is sent securely via the Internet.

You can activate the trial to full version without downloading other setup file. Simply click Activate on top toolbar and paste your license key. You'll see license key on order complete page and in your confirmation email. If you want to upgrade from Free Edition, please download trial version of other editions from https://www.hdd-tool.com/download.html

Note: Professional Edition license can't be activate on Windows server.

You'll see your license key on order complete page. An email with order info, license key and invoice will be sent to your email immediately after purchase. If you do not receive the order confirmation email, please contact us.

You can activate trial to full version without downloading other setup file. Please download the trial version from https://www.hdd-tool.com/download.html

We have 100% 90 days money back guarantee. If you have trouble running the product or receive any error message, please explain what you have done or encountered with screenshots. We'll refund you immediately if our product cannot help you.

If you purchased a product without upgrade service, you can upgrade 7.0 to 7.X or 8.0 to 8.X freely. Whenever there's a new version released, simply download the corresponding trial version and it will be activated automatically after installing.

If you purchased Technician or other editions with Lifetime upgrade, you can upgrade to all latest versions 100% freely. You just need to download the latest version to install and it'll be activated automatically.

If you purchased wrong product and need higher edition, you can upgrade to correct edition with price difference, visit https://www.hdd-tool.com/upgrade.html

Invoice will be sent as attachment in your order comformation email.

Yes, we always provide 20% off discount (all editions) for non-profits, schools and governments. If there is time limited discount, you'll see on the purchase page.

If you have VAT exemption ID, please click the option "Business purchase" under "Billing Information" on the top of store.payproglobal.com order page. And then you can enter your tax exemption ID.

There are possible 4 reasons:

  1. You are in those countries that have been banned globally such as Russia.
  2. You have made orders on Paypro Global before but enforced refund without agreements.
  3. It is the first time you order on Paypro Global but entered wrong contact information, so Paypro Global cannot verify your identity. For security reason, your additional order won't be successful until you contact Paypro Global to verify identity with order.
  4. You are using VPN while making an order, thus your order may be treated as an evil one.

If you need Server Edition but ordered Professional Edition, you can update to the right edition by paying the price difference directly on https://www.hdd-tool.com/upgrade.html

Simply contact us and provide us your order ID or email address, so we'll search for your.

We provide free email and live chat support. If you have technical issue, we provide free remote support. To contact us, please visit https://www.hdd-tool.com/contact.html

The license is valid perpetually for the product version you purchased. If you purchased any edition with Lifetime Upgrade, you can upgrade to all latest versions for free.

We do not provide phone technical support, but we provide live chat (24/7) and remote support. About order related issue, you may make a phone call to:

US and Canada: 1-888-317-4868 Inernational: 1-647-977-7769

You can register the trial to full version without downloading other setup file. Simply click Activate on top toolbar and paste your license key. You'll see license key on order complete page and in your confirmation email.

Sorry, no. This kind of software is different with other read-only program, disk partition can't be modified partially. You may test with Free Edition or check the videos how full version works. We have 100% 90 days refund back guarantee if our product cannot help you.